Booking Policy: Appointments are highly recommended to ensure availability. Walk-ins are welcome but subject to availability. To schedule an appointment, you can call us at (763) 999-4579 or book online through our website. A credit card may be required to hold certain appointments. Cancellation Policy: We understand that life happens, but we kindly ask for at least 24 hours notice if you need to cancel or reschedule your appointment. Cancellations made less than 24 hours in advance may be subject to a cancellation fee. Late Arrival Policy: We strive to run on schedule to accommodate all our clients. If you arrive late for your appointment, we may need to shorten your service or reschedule to ensure we stay on time for our other clients. Health and Safety Policy: Your health and safety are our top priorities. We adhere to strict sanitation and hygiene protocols to maintain a clean and safe environment for both clients and staff. We use disposable liners for all pedicure tubs and sterilize all tools and equipment between each client. If you are feeling unwell or experiencing any symptoms of illness, please reschedule your appointment for a later date. Payment Policy: We accept cash, credit/debit cards, and some may accept mobile payment options. Payment is due at the time of service. Gratuity is appreciated and can be given directly to your technician in cash or added to your card payment. Refund Policy: We strive to provide exceptional service and results. If for any reason you are not satisfied with your service, please let us know immediately so we can make it right. Refunds are issued on a case-by-case basis and are subject to management approval. Gift Card Policy: Gift cards are available for purchase and can be redeemed for services or retail products at Lotus Nail Lounge. Gift cards are non-refundable and cannot be exchanged for cash. Lost or stolen gift cards cannot be replaced, so please treat them like cash. Children Policy: While we adore children, we kindly ask that you make arrangements for childcare during your appointment to ensure a relaxing experience for all our clients. Feedback Policy: We value your feedback and strive to continuously improve our services. If you have any comments, suggestions, or concerns, please don't hesitate to share them with us. By booking an appointment with Lotus Nail Lounge, you agree to abide by our policies. Thank you for choosing us for your nail care needs!